A customer asks

I’ve uploaded the first batch of JPEGs and they don’t seem to preview the product – it shows like this:

This is completely normal.

You just have to give the system a minute or two to process the thumbnail. 

Depending on the size and type of file this varies. Just hit the Reload button or refresh the browser page after a minute or two and you should see the thumbnails appear.

Note: Video's can take quite a while to process - they are big files - so be patient :)

Happy branding :)


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