A customer asks
I’ve uploaded the first batch of JPEGs and they don’t seem to preview the product – it shows like this:
This is completely normal.
You just have to give the system a minute or two to process the thumbnail.
Depending on the size and type of file this varies. Just hit the Reload button or refresh the browser page after a minute or two and you should see the thumbnails appear.
Note: Video's can take quite a while to process - they are big files - so be patient :)
Happy branding :)