Troubleshooting

An explanation of possible issues, solutions and work-arounds

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10 articles in this collection
Written by David Vaassen

How do I rotate images?

Uploaded images are sometimes incorrectly rotated as landscape instead of portrait or vice-versa.
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Written by David Vaassen
Updated over a week ago

Why are my Tags not appearing in Search?

Sometimes Tags and Tag type-ahead suggestions are not shown depending on conditions.
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Written by David Vaassen
Updated over a week ago

User Suspended for suspicious activity

What does it mean when a user is suspended due to suspicious activity.
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Written by David Vaassen
Updated over a week ago

Thumbnails not appearing

After uploading files, thumbnail images are not appearing as expected.
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Written by David Vaassen
Updated over a week ago

Regions filter is not updating

After adding new Region data to an asset or assets, the Region Filter is not updating with the new Regions
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Written by David Vaassen
Updated over a week ago

Users has not received registration email

How to help users complete registration when they don't get either a Users Invitation email, or User Validation email. (Admins only)
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Written by David Vaassen
Updated over a week ago

Assets not loading

If Assets are not loading and you are seeing the animated loading icon constantly spinning.
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Written by David Vaassen
Updated over a week ago

Why can't I delete a Custom User Role?

A User Role must be empty before it can be deleted.
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Written by David Vaassen
Updated over a week ago

Validation link expired

Attempting to register when a user has already validated.
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Written by David Vaassen
Updated over a week ago

User not receiving invitation or confirmation emails?

Is there another way to share the user invitation link as an alternative to the default Brandkit email?
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Written by David Vaassen
Updated over a week ago