FAQs

General Frequently asked questions and answers

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21 articles in this collection
Written by David Vaassen

How does Sort work?

How does Sorting of assets in search results work in Brandkit
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Written by David Vaassen
Updated this week

Why doesn't the image conversion option appear when downloading?

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Written by David Vaassen
Updated this week

Can we make it so a role can only see and manage users they’ve created?

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Written by David Vaassen
Updated over a week ago

What size of image is required for Tiles?

What images should I supply for our Portal Tiles widgets?
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Written by David Vaassen
Updated over a week ago

Accessibility

Does Brandkit support the W3C-ARIA specification for accessibility?
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Written by David Vaassen
Updated over a week ago

On the pro version, would we be able to create the custom portal with the look and feel of our brand, or is that reserved for Enterprise?

All Brandkit plans support Portal customisation.
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Written by David Vaassen
Updated over a week ago

SLA

What are the agreed services levels for Brandkit?
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Written by David Vaassen
Updated over a week ago

Is there a CMS in Brandkit?

CMS functionality to allow customer more control of custom page content.
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Written by David Vaassen
Updated over a week ago

Is my data securely stored?

How Brandkit manages the security of your Assets and Data
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Written by David Vaassen
Updated over a week ago

What does Brandkit cost?

How does pricing work? Are downloads free? What about uploads?
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Written by David Vaassen
Updated over a week ago

Is there a cost to access/download assets?

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Written by David Vaassen
Updated over a week ago

How do Brand Guidelines work?

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Written by David Vaassen
Updated over a week ago

How do I clear my cookies and cache?

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Written by David Vaassen
Updated over a week ago

Getting support/more help

How do I get support or help on using Brandkit?
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Written by David Vaassen
Updated over a week ago

What’s the difference between Archiving and Deleting assets?

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Written by David Vaassen
Updated over a week ago

What is the Related Assets column in the Metadata .csv for?

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Written by David Vaassen
Updated over a week ago

How do I suspend a User?

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Written by David Vaassen
Updated over a week ago

How can I find assets by browsing?

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Written by David Vaassen
Updated over a week ago

What’s the difference between a Sending and Sharing assets?

A Send and a Share are subtly different.
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Written by David Vaassen
Updated over a week ago

I lost my password - how can I recover it?

Password recovery explained.
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Written by David Vaassen
Updated over a week ago

Do I need to register to search for assets/images?

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Written by David Vaassen
Updated over a week ago