FAQs

What cookies does Brandkit use?

Brandkit uses cookies to enhance the user experience when using Brandkit powered sites.

Written by David Vaassen
Updated over a week ago

Can I see an individual User's downloads?

How to view a User's activity history.

Written by David Vaassen
Updated over a week ago

Can I change my password or email?

How to change your Brandkit Password or Email address.

Written by David Vaassen
Updated over a week ago

Backups and Disaster Recovery

How we store your data and recover from a disaster or major outage.

Written by David Vaassen
Updated over a week ago

Can I limit how many Assets a user can download at once?

Yes it's possible to set a Basket Limit for users, that limits how many Assets can be added to the Basket at one time.

Written by David Vaassen
Updated over a week ago

How do I delete a User (Admins)

A customer asks "How do I remove a user who is no longer employed?"

Written by David Vaassen
Updated over a week ago

How do I share a media release with multiple media people at once

A customer asks: How do we gather and send to the media. Can we do this without us having to send a link to each individual person or media.

Written by David Vaassen
Updated over a week ago

Why doesn't the image conversion option appear when downloading?

Written by David Vaassen
Updated over a week ago

Can we make it so a role can only see and manage users they’ve created?

Written by David Vaassen
Updated over a week ago

What size of image is required for Tiles?

What images should I supply for our Portal Tiles widgets?

Written by David Vaassen
Updated over a week ago

Accessibility

Does Brandkit support the W3C-ARIA specification for accessibility?

Written by David Vaassen
Updated over a week ago

On the pro version, would we be able to create the custom portal with the look and feel of our brand, or is that reserved for Enterprise?

All Brandkit plans support Portal customisation.

Written by David Vaassen
Updated over a week ago

SLA

What are the agreed services levels for Brandkit?

Written by David Vaassen
Updated over a week ago

Is there a CMS in Brandkit?

CMS functionality to allow customer more control of custom page content.

Written by David Vaassen
Updated over a week ago

Is my data securely stored?

How Brandkit manages the security of your Assets and Data

Written by David Vaassen
Updated over a week ago

What does Brandkit cost?

How does pricing work? Are downloads free? What about uploads?

Written by David Vaassen
Updated over a week ago

Is there a cost to access/download assets?

Written by David Vaassen
Updated over a week ago

How do Brand Guidelines work?

Written by David Vaassen
Updated over a week ago

How do I clear my cookies and cache?

Written by David Vaassen
Updated over a week ago

Getting support/more help

How do I get support or help on using Brandkit?

Written by David Vaassen
Updated over a week ago

What’s the difference between Archiving and Deleting assets?

Written by David Vaassen
Updated over a week ago

What is the Related Assets column in the Metadata .csv for?

Written by David Vaassen
Updated over a week ago

How do I suspend a User?

Written by David Vaassen
Updated over a week ago

How can I find assets by browsing?

Written by David Vaassen
Updated over a week ago

What’s the difference between a Sending and Sharing assets?

A Send and a Share are subtly different.

Written by David Vaassen
Updated over a week ago

I lost my password - how can I recover it?

Password recovery explained.

Written by David Vaassen
Updated over a week ago

Do I need to register to search for assets/images?

Written by David Vaassen
Updated over a week ago

How do Asset Requests work?

Some users must request assets before being able to download.

Written by David Vaassen
Updated over a week ago

How does Sort work?

How does Sorting of assets in search results work in Brandkit

Written by David Vaassen
Updated over a week ago