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FAQs
General Frequently asked questions and answers
29 articles in this collection
Written by
David Vaassen
What cookies does Brandkit use?
Brandkit uses cookies to enhance the user experience when using Brandkit powered sites.
Written by
David Vaassen
Updated over a week ago
Can I see an individual User's downloads?
How to view a User's activity history.
Written by
David Vaassen
Updated over a week ago
Can I change my password or email?
How to change your Brandkit Password or Email address.
Written by
David Vaassen
Updated over a week ago
Backups and Disaster Recovery
How we store your data and recover from a disaster or major outage.
Written by
David Vaassen
Updated over a week ago
Can I limit how many Assets a user can download at once?
Yes it's possible to set a Basket Limit for users, that limits how many Assets can be added to the Basket at one time.
Written by
David Vaassen
Updated over a week ago
How do I delete a User (Admins)
A customer asks "How do I remove a user who is no longer employed?"
Written by
David Vaassen
Updated over a week ago
How do I share a media release with multiple media people at once
A customer asks: How do we gather and send to the media. Can we do this without us having to send a link to each individual person or media.
Written by
David Vaassen
Updated over a week ago
Why doesn't the image conversion option appear when downloading?
Written by
David Vaassen
Updated over a week ago
Can we make it so a role can only see and manage users they’ve created?
Written by
David Vaassen
Updated over a week ago
What size of image is required for Tiles?
What images should I supply for our Portal Tiles widgets?
Written by
David Vaassen
Updated over a week ago
Accessibility
Does Brandkit support the W3C-ARIA specification for accessibility?
Written by
David Vaassen
Updated over a week ago
On the pro version, would we be able to create the custom portal with the look and feel of our brand, or is that reserved for Enterprise?
All Brandkit plans support Portal customisation.
Written by
David Vaassen
Updated over a week ago
SLA
What are the agreed services levels for Brandkit?
Written by
David Vaassen
Updated over a week ago
Is there a CMS in Brandkit?
CMS functionality to allow customer more control of custom page content.
Written by
David Vaassen
Updated over a week ago
Is my data securely stored?
How Brandkit manages the security of your Assets and Data
Written by
David Vaassen
Updated over a week ago
What does Brandkit cost?
How does pricing work? Are downloads free? What about uploads?
Written by
David Vaassen
Updated over a week ago
Is there a cost to access/download assets?
Written by
David Vaassen
Updated over a week ago
How do Brands and Brand Guidelines work?
Every asset can belong to none, one or multiple brands
Written by
David Vaassen
Updated over a week ago
How do I clear my cookies and cache?
Written by
David Vaassen
Updated over a week ago
Getting support/more help
How do I get support or help on using Brandkit?
Written by
David Vaassen
Updated over a week ago
What’s the difference between Archiving and Deleting assets?
Written by
David Vaassen
Updated over a week ago
What is the Related Assets column in the Metadata .csv for?
Written by
David Vaassen
Updated over a week ago
How do I suspend a User?
Written by
David Vaassen
Updated over a week ago
How can I find assets by browsing?
Written by
David Vaassen
Updated over a week ago
What’s the difference between a Sending and Sharing assets?
A Send and a Share are subtly different.
Written by
David Vaassen
Updated over a week ago
I lost my password - how can I recover it?
Password recovery explained.
Written by
David Vaassen
Updated over a week ago
Do I need to register to search for assets/images?
Written by
David Vaassen
Updated over a week ago
How do Asset Requests work?
Some users must request assets before being able to download.
Written by
David Vaassen
Updated over a week ago
How does Sort work?
How does Sorting of assets in search results work in Brandkit
Written by
David Vaassen
Updated over a week ago