Sometimes when you upload content the thumbnail (or proxy) image that is generated is not too your liking or in some cases, Brandkit is not able to generate a thumbnail from the file (e.g. a Zip file).

In these cases (in fact for any asset) you can manually upload a JPG, PNG or Gif as your thumbnail or Proxy image. Here's how.

In Admin 1:

  1. Navigate to the Asset you wish to update.
  2. Click the Edit button.
  3. In the Edit modal window, scroll down to the Advanced options panel, and expand.
  4. Click the Replace Thumbnail button.
  5. The upload modal window will open, either select an Image from your computer or storage service or drag and drop a suitable image.
    It should be a web compatible (JPG,PNG or GIF) RGB image at 72dpi and 1280px on it's longest side (not bigger).
  6. Click Upload
  7. Once uploaded, you can close the Edit modal window.
  8. Reload the page and check that your image looks right (you may need to allow a few seconds for the image to process).

In Admin 2:

  1. Navigate to the Asset you wish to update.
  2. Click the Advanced panel heading on the right hand side.
  3. Click Edit
  4. In the Edit pane click the [Replace Thumbnail] button.
  5. Upload your new image which should be a JPG or PNG (for transparency) that is ideally at least 1280px on its longest side. You can choose to include a Watermark on the larger proxy images when rendered in the system (if you have Watermark artwork configured in your account). 
  6. Then once uploaded click the [Update Asset] button.

Step 2 & 3 Open Advanced Panel and select Edit

Step 4-6 Click Replace Thumbnail

Now showing the updated Proxy/Thumbnail Image.


Please contact us if you have any questions.

Happy branding :)

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